Simon Adams
The hotel its self is lovely, the staff are fantastic and very helpful. The food in the buffet restaurants have plenty of choice, we weren't a massive fan of the chinese restaurant, you will get approached a lot poolside to book camel rides, massages, boat trips etc but just ask for a red flag to put on your post and they won't bother you. You have to pay extra for the juice bar or fancy cocktails or nicer coffees which I didn't like as its a all inclusive resort. All in all its a great place with great staff especially the entertainment team
Michael McGovern
Kamal part of the lifeguard crew in the Jasmine Palace Hotel is absolutely amazing! From the moment we arrived he made us feel so welcome. He is friendly, kind, funny, attentive and always smiling. Nothing is ever too much trouble for him and he truly goes above and beyond for all the guests.
He works so hard every single day and always makes everyone feel safe and looked after around the pool areas. His amazing positive energy and sense of humour made our holiday even more special.
Kamal is a true credit to the Jasmine Palace Hotel and without a doubt the number 1 lifeguard! Thank you for making our holiday unforgettable — we will miss you and hope to see you again soon!
alecs
I recently stayed at Jasmine Palace Resort in Hurghada and unfortunately my experience did not meet my expectations.
The staff should be friendlier and more professional. While some employees were polite and helpful, others came across as rude and could benefit from better customer service training.
The food was one of the biggest disappointments. For an all-inclusive resort, the choices were very limited. The buffet offerings were extremely poor. At the main pool buffet, it was often just fries and low-quality chicken nuggets every day. The beach buffet usually offered some grilled meat, fries, and hot dogs, with very little variety.
Another major issue was the organisation of the buffets. Although they are scheduled to open at 12:30 pm, that is often when the cooking actually starts. This results in long queues while guests wait for a few pieces of meat to be prepared. After finally getting the meat, you then have to join another queue for fries, meaning your food is cold by the time you sit down. Portions were also very limited. I am completely against food waste and do not expect unlimited amounts, but if you ask for a little extra or are collecting food for family members instead of having everyone stand in the queue, staff often give strange looks or make comments.
Overall, the resort felt more like "limited inclusive" rather than all-inclusive. The information and opening times shown on the room leaflet were not updated and often inaccurate, which caused confusion.
Room cleaning could also be improved. The beds were made regularly, but the floors were often left dirty and did not appear to be wiped or cleaned during our stay.
Overall, I was disappointed with the service, food quality, and organisation. Unfortunately, I would not return to this resort and would not recommend it to others looking for a true all-inclusive experience.
uk sky Ltd
We had such a wonderful experience at this hotel!
The service was outstanding from start to finish. The rooms were always perfectly clean, and housekeeping did an amazing job every day. The restaurant was also incredible — the food was absolutely delicious, and the overall atmosphere was lovely.
The waiters were all fantastic, attentive, and very professional. We would especially like to mention Ahmed Samir — he truly stood out and made our stay even more special with his kindness and excellent service.
We would definitely love to come back again
Jasmine Georgia
The rooms were spacious, clean, and very comfortable, with housekeeping maintaining a high standard every day. The hotel itself is beautiful, well-maintained, and has a relaxing atmosphere that makes it easy to unwind.
The food was another highlight — a great variety of fresh and tasty options, with something for everyone. The restaurant staff were attentive and friendly, making every meal enjoyable.
The facilities were excellent, including the pool and common areas, which were always clean and well organized. Whether you’re looking to relax or enjoy activities, the hotel offers a great balance.
Overall, Jasmine Palace Hotel exceeded my
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